I Built an AI Pharmacy Assistant: Ama Case Study

A real WhatsApp AI assistant, built for a paying pharmacy client — documented honestly, bugs included.

This is both a case study and a reproducible build guide. You get the actual story of building Ama for Endswell Pharmacy on Make.com, Gemini, and Google Sheets: the Meta account restrictions, the six-hour Iterator bug, the multi-drug lookup that broke and got fixed (and the intermittent failure that came back after), and what shipping to a real client actually looked like.

Then you get the technical appendix most "AI automation" content skips: the actual production Gemini prompts (both the extractor and the response generator, word for word), every Make.com module's real configuration with screenshots, the exact Set Variable formula that fixed the multi-item bug, and a rebuild checklist if you want to build something like this yourself.

No invented statistics, no perfect-build fiction. Real inventory (2,444 products), real debugging, real payment collected.

Good for: developers and no-code builders curious how a production WhatsApp + Gemini + Make.com automation actually gets built and shipped — including the parts that go wrong.