We're sorry to see you go! Before closing your account, please read this guide carefully to understand what happens and explore alternatives.
Before You Close Your Account
- •Account closure is PERMANENT and cannot be undone
- •All your products will be unpublished immediately
- •Buyers will lose access to purchased products
- •You'll lose all analytics and sales history
- •Pending payouts must be settled first
- •Active subscriptions will be cancelled
- •Your creator profile and URL will be deleted
Alternatives to Closing
- •Pause Products: Unpublish products temporarily without deleting account
- •Downgrade Tier: Switch to Starter (free) tier to reduce costs
- •Take a Break: Just stop logging in—no penalty for inactivity
- •Archive Products: Keep account but remove products from marketplace
- •Transfer Products: Move products to another creator (contact support)
What You Need to Do First
- •Download all your product files and data
- •Export your buyer list and order history
- •Settle all pending payouts (withdraw your balance)
- •Resolve any open refund requests or disputes
- •Cancel any active subscriptions (Creator/Business)
- •Notify your buyers if they'll lose access
- •Save your analytics reports for records
How to Close Your Account
- ✓Log in to your Creator Dashboard
- ✓Go to Settings → Account
- ✓Scroll to 'Danger Zone' section
- ✓Click 'Close Account'
- ✓Read the warning message carefully
- ✓Enter your password to confirm
- ✓Select a reason for leaving (optional feedback)
- ✓Click 'Permanently Close My Account'
- ✓You'll receive a confirmation email
What Happens Immediately
- →You're logged out of all devices
- →All products are unpublished
- →Your creator profile becomes inaccessible
- →Buyers can no longer purchase from you
- →Your affiliate links stop working
- →Your custom URL is released
- →You can no longer log in
What Happens to Your Data
- •Personal data deleted within 30 days (GDPR compliance)
- •Transaction records kept for 7 years (legal requirement)
- •Buyer purchase records remain (they own the products)
- •Analytics data is anonymized and aggregated
- •Support tickets archived but anonymized
- •Tax documents retained per legal requirements
What Happens to Your Buyers
- •Buyers lose access to your products immediately
- •No refunds issued automatically (handle before closing)
- •Buyers can contact support for assistance
- •Download links stop working
- •Coaching sessions and community access end
- •Consider offering refunds or alternative access before closing
Can You Come Back?
- •You can create a new account anytime
- •Your old username/URL may not be available
- •You'll need to re-upload all products
- •Previous sales history won't transfer
- •You'll start fresh with new analytics
- •Previous buyers won't automatically follow you
Need Help Instead?
- •Contact support before closing: support@skillspad.org
- •We can help with technical issues
- •Discuss concerns about fees or features
- •Get advice on growing your creator business
- •Explore partnership opportunities
- •Request feature additions
Closing your account is a big decision. Consider the alternatives and make sure you've backed up everything important. If you're sure, follow the steps above. We'd love to have you back in the future!
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