We're sorry to see you go! Before closing your account, please read this guide carefully to understand what happens and explore alternatives.
Before You Close Your Account
- Account closure is PERMANENT and cannot be undone
- All your products will be unpublished immediately
- Buyers will lose access to purchased products
- You'll lose all analytics and sales history
- Pending payouts must be settled first
- Active subscriptions will be cancelled
- Your creator profile and URL will be deleted
Alternatives to Closing
- Pause Products: Unpublish products temporarily without deleting account
- Downgrade Plan: Switch to the free Launch plan to reduce costs
- Take a Break: Just stop logging in—no penalty for inactivity
- Archive Products: Keep account but remove products from marketplace
- Transfer Products: Move products to another creator (contact support)
What You Need to Do First
- Download all your product files and data
- Export your buyer list and order history
- Settle all pending payouts (withdraw your balance)
- Resolve any open refund requests or disputes
- Cancel any active subscriptions (Grow/Pro/Business)
- Notify your buyers if they'll lose access
- Save your analytics reports for records
How to Close Your Account
- Log in to your Creator Dashboard
- Go to Settings → Account
- Scroll to 'Danger Zone' section
- Click 'Close Account'
- Read the warning message carefully
- Enter your password to confirm
- Select a reason for leaving (optional feedback)
- Click 'Permanently Close My Account'
- You'll receive a confirmation email
What Happens Immediately
- You're logged out of all devices
- All products are unpublished
- Your creator profile becomes inaccessible
- Buyers can no longer purchase from you
- Your affiliate links stop working
- Your custom URL is released
- You can no longer log in
What Happens to Your Data
- Personal data deleted within 30 days (GDPR compliance)
- Transaction records kept for 7 years (legal requirement)
- Buyer purchase records remain (they own the products)
- Analytics data is anonymized and aggregated
- Support tickets archived but anonymized
- Tax documents retained per legal requirements
What Happens to Your Buyers
- Buyers lose access to your products immediately
- No refunds issued automatically (handle before closing)
- Buyers can contact support for assistance
- Download links stop working
- Coaching sessions and community access end
- Consider offering refunds or alternative access before closing
Can You Come Back?
- You can create a new account anytime
- Your old username/URL may not be available
- You'll need to re-upload all products
- Previous sales history won't transfer
- You'll start fresh with new analytics
- Previous buyers won't automatically follow you
Need Help Instead?
- Contact support before closing: support@skillspad.org
- We can help with technical issues
- Discuss concerns about fees or features
- Get advice on growing your creator business
- Explore partnership opportunities
- Request feature additions
Closing your account is a big decision. Consider the alternatives and make sure you've backed up everything important. If you're sure, follow the steps above. We'd love to have you back in the future!